Hong Kong airport flies high with unified communications | Networks ...

The Hong Kong International Airport is replacing its Airport Telephone System with an Avaya Aura unified communications solution that will connect HKIA?s office building and two terminals, and provide the airport a platform that can be easily expanded to accommodate business growth and integrate new communications technologies.

HKIA handled nearly 54 million passengers in 2011 and is one of the ten busiest passenger airports in the world. It is also the busiest cargo airport in the world, handling nearly 4 million tonnes of cargo a year.? It has been renowned as the World?s best airport more than 50 times in various awards since its opening in 1998.?

Last year, HKIA released a 20-year blueprint for the airport's development, the Hong Kong International Airport Master Plan 2030, for consultation in order to prepare for future growth. In March 2012, the Government gave its in-principle approval for HKIA to adopt, for planning purposes, a three-runway system as the future development direction. A highly efficient communications system is critical for the success of this initiative.

To better support current and future demands, HKIA looked for a voice communications solution to replace the Airport Telephone System with a hybrid platform supporting analog, digital and Internet Protocol (IP) based voice communications in a smooth and secure manner. Avaya was chosen for this critical project due to the reliability and scalability of its solution and a smooth migration plan which would mean minimal disruption for staff and passengers.

The Avaya solution is based on Avaya Aura, the core communications platform, and comprises Avaya Aura Communications Manager, Avaya Aura Session Manager, and Avaya Modular Messaging.? The design boasts high availability to ensure business continuity, which is paramount for organizations like HKIA.? For example, if the primary server fails, the backup will automatically take over without disrupting communications and business.

The new system leverages Session Initiation Protocol (SIP) architecture, which is based on open industry standards and can support rich content and applications across a variety of devices.? As a result,?HKIA will be able to deploy both digital phones and analog phones to facilitate smooth migration and ensure least impact to the existing users.? The system will support more than 6,000 end points in the Airport including HKIA?s office buildings and two terminals, and can easily expand when needed.

With Avaya Aura Call Center Elite, HKIA will also set up a customer services center to ensure all passengers using the airport receive a consistent, high quality customer experience. The system is designed in a way that emergency calls will be given high priority to ensure they are addressed in time.

The project is expected to be completed by December 2012.

Source: http://www.networksasia.net/content/hong-kong-airport-flies-high-unified-communications

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